Remote Lead Technical Account Manager - VoIP / SIP / Telecoms

Salary: £69,000 - 109,000 per year

Requirements

• 5+ years in a Technical Services role in SaaS/software, telecommunications, or call/contact centre technology
• Sound technical knowledge of TCP/IP networking and VoIP technology
• Strong foundation in network topology and telecommunications architecture, including PBX, carriers, and VoIP
• Demonstrated technical problem-solving proficiency in software and/or telephony
• Excellent analytical and advanced troubleshooting skills with end users/customers
• Excellent customer service and communication skills, both verbal and written
• Broad skills in technology and analysis, with experience communicating at a technical and functional level while managing business rapport
• Working technical knowledge of contact centre software, design, and functionality
• Comprehensive knowledge of TCP/IP and telecom circuits from DS0 through OC-48
• Understanding of basic scripting fundamentals
• Understanding of TCP/IP and internet fundamentals
• Experience in software, telecommunications, and IP telephony
• Eligible for security clearance
• Based in the UK and either a British citizen or have lived and worked in the UK for a minimum of 5 years

Responsibilities

• Join our professional services team as a Senior Technical Account Manager in a technical support and account management role
• Troubleshoot technical queries for our customers
• Improve our processes and technology deployment
• Support our growth objectives by working closely with our experienced technical customer account managers
• Provide technical and functional communication while building and maintaining strong business relationships

Technologies

• Support
• Network
• Security
• TCP/IP

More

We are a market-leading provider of customer experience and customer contact solutions, supporting a global client portfolio of large corporate businesses that require secure and multifunctional call-centre services. This is a professional services role, not a sales role, and we offer a competitive salary, bonus, pension, 25 days annual leave, private medical insurance, life insurance, remote working, and training support. We are looking for someone to join our experienced team and contribute to our continued growth.

last updated 28 week of 2026