2nd Line IT Engineer

Salary: £35,000 - 38,000 per year

Requirements

• Strong experience with the Microsoft ecosystem, including:
• Microsoft 365 administration
• Azure AD / Entra ID
• Windows Server (2016/2019/2022)
• Exchange Online, SharePoint Online, Teams
• Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
• Experience working within an MSP or multi-customer environment
• Confident troubleshooting hardware, software, and cloud-based issues
• Must be eligible to work in the UK

Responsibilities

• Provide high-quality 2nd line support across a broad customer base
• Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
• Handle escalations from the 1st Line team and take ownership of more complex incidents
• Support project delivery, migrations, and infrastructure improvements
• Maintain accurate documentation and contribute to internal knowledge sharing
• Deliver remote and occasional on-site support when required

Technologies

• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• SharePoint
• VPN
• Windows
• Office 365
• macOS
• PowerShell

More

We are a fast-growing Managed Services Provider located in London, offering a hybrid work model with 3 days per week in our office. We pride ourselves on providing high-quality technical support and are seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges. We offer a competitive salary between £35,000 - £38,000, depending on experience, and a dynamic workplace that values career development and exposure to new technologies.

last updated 14 week of 2026