IT Support Engineer (2nd Line)

Salary: £31,000 - 31,000 per year

Requirements

• Minimum of 2 years IT support experience; MSP experience is advantageous
• Experience supporting Microsoft 365
• Windows Server administration experience
• Active Directory administration experience
• Good understanding of networking, including DNS, DHCP and TCP/IP
• Excellent troubleshooting and analytical skills
• Outstanding communication and customer service skills
• A proactive attitude and willingness to learn
• Full UK driving licence
• Bonus skills that would be advantageous: Azure, Intune, Hyper-V, VMware, cyber security, Microsoft Entra ID, backup and disaster recovery solutions, firewalls and networking equipment

Responsibilities

• Resolve technical issues from initial contact through to completion
• Provide excellent remote and on-site IT support
• Build trusted relationships with customers
• Support Microsoft 365, Windows Server and Active Directory environments
• Troubleshoot networking, hardware and software issues
• Assist with cloud migrations and infrastructure projects
• Work closely with senior engineers to deliver outstanding customer service
• Continuously develop our technical knowledge and skills

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Security
• TCP/IP
• VMware
• Windows
• Office 365

More

We are Comms Unite, one of East Anglias fastest growing managed service providers, delivering managed IT support, cyber security, business connectivity and communications solutions to businesses across East Anglia and beyond. We offer a salary from £31,000 per year depending on experience, paid training and industry certifications, a clear career pathway into senior engineer, projects, infrastructure or cyber security roles, exposure to the latest Microsoft Cloud technologies, a friendly and collaborative team, a no-blame culture, and a modern office with free on-site parking. This is a full-time, in-person role based in Copdock, Ipswich, where you will join a supportive team focused on growth, innovation and long-term careers.

last updated 28 week of 2026