Deskside Support Engineer

Salary: £30,000 - 32,500 per year

Requirements

• Experience in deskside/1st & 2nd Line support
• Strong communication and customer-facing skills
• Strong knowledge of Windows 10 and Microsoft Office
• Experience with Active Directory (password resets, account management)
• Understanding of antivirus, Defender, and basic security tools
• Familiarity with encryption technologies (training provided)
• Hardware support: laptops, desktops, peripherals, printers
• Basic networking: patching, connectivity checks, troubleshooting
• Experience using an ITSM platform (ServiceNow or similar)
• Ability to diagnose and resolve desktop, software, and user issues

Responsibilities

• Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools
• Resolve incidents and service requests requiring on-site intervention
• Maintain accurate updates in the ITSM system and communicate clearly with users
• Escalate P1/P2 issues when required
• Support product/application evaluations and follow all documented IT processes

Technologies

• Active Directory
• Hardware
• Support
• ITSM
• Security
• ServiceNow
• Windows

More

We are excited to offer a great opportunity for a Deskside Support Engineer to join our on-site IT team in Central London. This role involves handling technical issues that cannot be resolved remotely, allowing you to take full ownership of incidents and service requests while delivering exceptional face-to-face support. We prioritize professional communication, effective issue resolution, and a user-focused service. We look forward to having you as part of our team!

last updated 16 week of 2026