IT Support Engineer

Salary: £24,420 - 39,856 per year

Requirements

• Real world MSP experience is strongly preferred
• Solid troubleshooting skills and a logical mindset
• Comfortable with modern workplace setups including Microsoft 365, cloud services, security tooling, and remote working
• Excellent written and spoken English
• Well presented, professional, and confident with customers
• Curious, switched on, and willing to learn
• No formal qualifications strictly required, but experience, attitude, and competence matter more

Responsibilities

• Provide helpdesk support for our customers, both remote and occasional onsite
• Troubleshoot day‑to‑day issues across Microsoft 365, Windows, networks, and devices
• Conduct network and server maintenance
• Investigate failures and perform root cause analysis, avoiding quick fixes
• Support and deliver IT projects as part of a wider team

Technologies

• Cloud
• Support
• Microsoft 365
• Network
• Security
• Windows
• Office 365
• Mobile

More

We are Dental IT and Tenacity IT, growing MSPs supporting dental practices and local businesses across the UK. We pride ourselves on doing things properly and treating our clients well while fostering a supportive team environment. Located in Sheffield, we offer a competitive salary, health cover, and opportunities for growth. Join us if you want to take on a challenging role where hard work is rewarded, and you can take pride in your contributions.

last updated 16 week of 2026