IT Service Desk Analyst

Salary: £30,000 - 30,000 per year

Requirements

• IT support experience or equivalent knowledge
• Foundation-level understanding of MS Windows and Microsoft 365
• Foundation-level understanding of Windows Server 2016, 2019 and 2022
• Foundation-level understanding of Windows 10 and 11
• Foundation-level understanding of networking concepts such as TCP/IP, DNS, DHCP and routing
• Foundation-level understanding of Apple iOS
• Foundation-level understanding of computer hardware
• A methodical, quality-focused approach to work
• Strong communication skills
• Ability to remain patient and customer-focused
• Full UK driving licence
• ITIL Foundation certification is desirable
• Experience in financial services is beneficial but not essential
• Experience contributing to IT strategy is beneficial but not essential

Responsibilities

• Manage and prioritise IT support tickets in line with SLAs
• Log all calls and actions to agreed standards
• Provide technical support across Windows, Microsoft 365 and server environments
• Adhere to IT security and change control processes
• Liaise with third-party suppliers where needed
• Oversee the lifecycle of End User Compute devices, from ordering and setup through to upgrades and disposal
• Contribute to business and technical projects
• Provide occasional remote on-site support across STB locations
• Monitor system performance and raise issues as needed
• Document processes, procedures and system details
• Keep up to date with emerging technologies and share insights

Technologies

• Hardware
• Support
• ITIL
• Microsoft 365
• Security
• TCP/IP
• Windows
• iOS
• Office 365

More

We are Secure Trust Bank Group, an award-winning bank providing savings accounts and lending services to over one million customers. Since 1952, we have been helping customers and businesses fulfil their ambitions, and we are working to become the most trusted specialist lender in the UK. We value diversity, individuality and inclusion, and we actively embrace different perspectives because we believe our people make us stronger. Along with a competitive salary, we offer an annual bonus scheme, life assurance, matched pension contributions, 25 days of annual leave plus bank holidays and your birthday off, a wellbeing hour, flexible benefits including Cycle2Work and private healthcare, free fruit and hot drinks, and paid volunteering and matched charity fundraising days.

last updated 28 week of 2026