Application Support

Salary: £22,000 - 28,000 per year

Requirements

• Strong interest in IT or previous IT / application support experience
• Excellent communication skills and professional phone manner
• Good analytical and troubleshooting ability
• Familiarity with Microsoft Office products
• Basic understanding of PC / desktop architecture

Responsibilities

• Act as the first point of contact for customers using our ERP and logistics platform
• Troubleshoot issues across invoicing, purchasing, stock, CRM, route planning, and distribution modules
• Work closely with internal teams to resolve technical queries
• Support over 800 users remotely
• Manage user account administration
• Deliver clear, structured problem resolution through phone, portal, and remote support tools

Technologies

• CRM
• ERP
• Support

More

We are an established supply chain software provider delivering market-leading ERP and logistics solutions. We offer structured training across ERP systems, logistics workflows, and application support processes to build your career in a stable, supportive environment. The role includes hybrid working (3 days office / 2 days remote), a supportive low-pressure team culture, exposure to infrastructure, software, and customer operations, Monday-Friday working with no weekends, a casual dress environment, and excellent long-term career stability with outstanding staff retention. The salary for this role is £22,000-£28,000.

last updated 34 week of 2026