User Researcher SFIA 5 - London

Salary: £? - ? per year

Requirements

• We require strong experience as a User Researcher at SFIA Level 5 or equivalent.
• We require proven ability to lead research across multiple agile teams.
• We require expertise in research planning and delivery.
• We require experience with qualitative and quantitative research methods.
• We require strong skills in insight synthesis and storytelling.
• We require excellent stakeholder management and influencing skills.
• We require experience working in agile, multidisciplinary environments.
• We require experience working within the UK Government or wider public sector, such as GDS, central government, local authorities, or public bodies.
• We require familiarity with GDS service standards and public sector delivery frameworks.

Responsibilities

• We lead and coordinate user research across multiple delivery teams.
• We take ownership of research for a dedicated product area within the payments programme.
• We plan, design, and execute end-to-end research activities.
• We conduct qualitative research and support quantitative analysis.
• We work closely with Product Owners and delivery teams to define research priorities.
• We engage and influence senior stakeholders across government programmes.
• We present clear, actionable insights to support decision-making.
• We translate research findings into tangible service improvements.
• We partner with analysts and product teams to identify trends and opportunities.
• We contribute to continuous improvement of digital public services.
• We support and mentor other user researchers.
• We promote best practice across teams.
• We contribute to building user research capability within the programme.

Technologies

• Support

More

We are hiring an experienced User Researcher to join a high-profile Government and Public Sector digital payments programme. This is a fully remote contract role with an initial term through 30 September 2026 and the potential for 6-month rolling extensions. The position sits inside IR35 at a rate of £520 per day. You will work in a complex, large-scale public sector environment, helping us design services around real user needs and deliver measurable outcomes for citizens while collaborating across agile teams and senior stakeholders.

last updated 24 week of 2026