Lead Software Engineer

Salary: £49,000 - 89,000 per year

Requirements

• Undergraduate degree or equivalent experience
• CICD experience with Jenkins and GitHub
• Proven routing development experience in Genesys Contact Center Solutions (Voice Routing)
• Proven development experience using Genesys Suite of technologies (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace)
• Proven design and development experience in Routing Applications for Voice routing using Composer / IRD, SCXML is a must and VXML
• Proven experience with basic Java development
• Demonstrated proficiency in Client applications like GRAT, Composer, GAX (Genesys Administrator Extension), GA(Genesys Administrator), Pulse, log analysis tools

Responsibilities

• Design, develop, and support Genesys voice routing solutions using Composer/IRD with solid SCXML expertise; VXML is a plus
• Build and maintain routing workflows using URS, Orchestration Server, and Genesys Rules Engine
• Configure, administer, and troubleshoot Genesys platforms using GRAT, GAX, GA, Pulse, and log analysis tools
• Develop and support integrations across Genesys Suite, Amazon Connect, and related contact center technologies
• Implement CI/CD pipelines using Jenkins and GitHub; perform basic Java development as needed
• Troubleshoot and resolve production routing issues, including participation in on-call support
• Architect and deliver new routing solutions meeting business and customer requirements
• Collaborate effectively with cross-functional teams and provide technical guidance or leadership when required

Technologies

• Architect
• CI/CD
• Composer
• Genesys
• GitHub
• Support
• Java
• Jenkins
• Cisco
• Security

More

At Optum, we are a global organization dedicated to delivering care through technology that helps millions live healthier lives. Joining us means being part of a culture that values diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities. We are on a mission to advance health equity globally, and we invite you to make a meaningful impact on the communities we serve while enjoying the flexibility to work remotely from anywhere within the UK.

last updated 16 week of 2026