Remote Customer Success Engineer, EMEA

Salary: £68,000 - 108,000 per year

Requirements

• 2+ years of experience in a technical, customer-facing role
• Basic knowledge of security tooling, cloud providers, and the information security industry
• Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and a basic understanding of SSL/TLS and certificates
• Comfortable using REST APIs and Python
• Excellent communication and presentation skills
• Excellent organizational and troubleshooting skills
• A resourceful, figure-it-out, and we-can-do-this attitude
• Self-starter with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
• A strong desire to work with great customers and build easy-to-use applications and integrations

Responsibilities

• Partner closely with our Customer Success organization to provide a world-class customer experience
• Provide assistance for high-volume support requests ranging from simple to complex
• Provide customers with best practices to maximize usage of our products
• Reduce time to value by guiding customers on operational workflows
• Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
• Serve as a customer advocate by influencing our product roadmap and improvements
• Become an SME for parts of our platform and the go-to person for your area of expertise

Technologies

• Cloud
• Support
• JIRA
• Network
• Python
• REST
• Security
• SMB
• ServiceNow
• Splunk
• DevOps

More

We are Censys, and our mission is to be the one place to understand everything on the internet. We built a comprehensive, accurate, and up-to-date map of the internet to deliver real-time internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. This is a fully remote role within the United Kingdom, with a preference for candidates located around the London metro area. The role reports to the Manager, Customer Success and Support and involves working with a team of experts who provide white-glove service to our most important customers. The annual base salary range is around £72,000 to £89,000, plus bonus eligibility and equity. Our benefits are effective on day one and include 401k match, health, vision, dental, and more.

last updated 28 week of 2026