Technical Customer Support and Repairs Technician

Salary: £50,000 - 50,000 per year

Requirements

• Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role
• Strong understanding of analogue and digital electronic systems and component-level diagnostics
• Experience fault finding and repairing electronic assemblies or embedded hardware
• Ability to read electrical schematics, wiring diagrams and technical documentation
• Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators
• Excellent customer service, communication and stakeholder management skills
• Experience managing multiple customer enquiries and technical issues simultaneously
• Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations
• High attention to detail with a structured approach to documentation and record keeping
• Ability to work collaboratively across engineering, manufacturing, operations and quality teams
• Experience within one or more of the following technologies would be advantageous: Embedded computing systems, RF and microwave technologies, Ruggedised electronic systems, PCB and PCBA assemblies, Single Board Computers (SBCs), Avionics electronics, Defence electronics, High-performance computing platforms
• Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline is desirable
• Experience supporting aerospace, defence, communications or industrial electronic products is desirable
• Experience managing structured RMA processes and product returns is desirable
• IPC soldering certification (IPC-A-610, J-STD-001 or equivalent) is desirable
• Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA is desirable
• Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies is desirable
• Experience working within regulated engineering environments including defence or aerospace is desirable

Responsibilities

• Provide first and second-line technical support to customers via telephone, email and remote support tools
• Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems
• Guide customers through product configuration, operation and troubleshooting activities
• Manage the complete RMA process from initial enquiry through to product return and customer communication
• Carry out hands-on fault finding, testing and repair of electronic assemblies and systems
• Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers
• Work from schematics, engineering drawings, manufacturing documentation and test procedures
• Maintain accurate repair records, service reports and customer documentation
• Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions
• Support root cause investigations and continuous improvement initiatives across repair and service activities
• Develop and improve repair procedures, diagnostic processes and technical documentation
• Provide customers with regular updates throughout technical investigations and repair activities
• Occasionally support customer visits, field service activities and technical demonstrations where required

Technologies

• CRM
• Embedded
• ERP
• Hardware
• Support
• JIRA
• Oracle
• Salesforce
• Security

More

We are a leading developer of high-performance embedded computing, RF and mission-critical electronic systems serving customers across aerospace, defence, security, communications and other highly regulated technology markets. We design and manufacture advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, we are investing in our European support capability and customer service operations. This is an office-based role in Reading, Berkshire with significant interaction across engineering, manufacturing and international support teams, and it offers the opportunity to influence and improve our repair capability and customer support processes. Benefits include private healthcare, an annual bonus scheme, pension with employer contribution, life assurance and income protection, an Employee Assistance Programme, an employee share purchase scheme, 25 days annual leave plus a Christmas shutdown, and long-term career development within an internationally recognised engineering organisation.

last updated 32 week of 2026