Onsite Service Engineer

Salary: £66,000 - 106,000 per year

Requirements

• Prior experience as an engineer specialising in MFD printers is essential.
• Proven ability to deal with clients in a professional and courteous manner, both remotely and face to face.
• Proven ability to understand technical faults and use problem-solving techniques to resolve them.
• Experience with our products, processes, and support tools.
• Proven knowledge and experience of basic networking, scanning, and general IT.
• Experience resolving software issues.
• Ability to follow verbal and written instructions, and to follow procedures and processes.
• Sense of urgency when required to work quickly and meet deadlines.
• Ability to work under pressure and manage multiple tasks.
• Ability to organize workload to achieve maximum output while meeting customer requirements.
• Proven ability to self-motivate and work as part of a team or unsupervised.
• Results-oriented with a strong record of success.
• Ability to logically examine and interpret information from different sources to develop a course of action.
• Flexible approach to work and ability to embrace change.
• Full, clean driving licence.
• Willingness to undergo an Enhanced DBS check.
• Ability to obtain SC Clearance, including a basic criminal record check.

Responsibilities

• Diagnose and repair devices to ensure minimal downtime.
• Proactively monitor devices using advanced software.
• Provide training and guidance to clients to help them maximise productivity.
• Collaborate with our teams and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, security protocols, and data integrity procedures.
• Act as the first point of contact for maintaining and supporting print and IT devices at client sites.
• Work onsite five days per week, Monday to Friday, from 08:30 to 17:30 with a one-hour lunch break.

Technologies

• Support
• Security
• Mobile

More

We are Apogee, an independent subsidiary of HP Inc. with more than 30 years of expertise in transforming how organisations of every size and sector manage their IT through one seamless point of contact. We combine the agility of a specialist provider with the strength of a leading global technology company, giving our clients access to cutting-edge innovation backed by market-leading service operations. We offer flexible working options, 33 days holiday including bank holidays, a holiday purchase scheme, enhanced family-friendly benefits, paid volunteering days, a staff reward scheme, pension, life assurance, professional development support, wellbeing resources, cycle to work, gym and eye care discounts, flu vaccinations, social events, and HP employee discounts. We value integrity, passion, courtesy and respect, inclusivity, knowledge, people and flexibility, and we are committed to diversity, inclusion, accessibility, and supporting colleagues from all backgrounds, including the Armed Forces community.

last updated 29 week of 2026