Operating System Lead

Salary: £70,000 - 80,000 per year

Requirements

• Led business operations, operating model, or systems transformation at a senior level
• Improved how work gets done across teams, not just within one function
• Strong judgement and calm thinking in ambiguous, fast-moving environments
• Experience balancing pace, usability, risk and control
• A track record of making change stick, not just delivering programmes
• Comfort influencing senior stakeholders without hiding behind process or authority
• An interest in AI and automation that is practical, not novelty-driven
• Experience in professional services, scaling organisations, regulated or high-trust environments is particularly valuable

Responsibilities

• Owning and improving the organisations internal operating system - across workflows, systems, data, governance and behaviours
• Leading a business-wide systems review and improvement programme, starting with listening, understanding risks and friction, then making practical improvements real
• Identifying the highest-friction workflows and redesigning them end-to-end so they are clearer, simpler and more reliable
• Making sure changes stick in practice - not just launched, but used and trusted
• Improving how information flows and creating clearer sources of truth, reducing duplication and reliance on memory or heroics
• Embedding controls, governance and risk management into normal work, without slowing people down
• Introducing automation or AI where it genuinely helps, and redesigning workflows so human judgement and accountability remain clear
• Working closely with enablement and communications colleagues so new ways of working are understood, adopted and reinforced
• Acting as a calm, critical systems thinker in a fast-paced environment - helping prioritise what really matters and resisting unnecessary change

Technologies

• AI
• Support
• LESS

More

We are seeking an Operating Systems Lead for our fast-growing organization, with a flexible remote work option and occasional office work in Norwich. In this senior role, you will own our internal operating system, focusing on improving workflows, systems, and information flows. We value practical improvements that enhance clarity, safety, and reliability as we scale. Join us if you are passionate about real change and want to make a lasting impact.

last updated 20 week of 2026