Operations and Systems Support Specialist

Salary: £28,000 - 32,000 per year

Requirements

• We require solid working knowledge of Yardi; experience as a system administrator or super-user is highly desirable.
• We require a good understanding of residential property management processes and how they interact with a property management system.
• We require familiarity with residential lettings legislation and how this shapes system configuration and compliance requirements.
• We require you to be highly organised, with a methodical approach to problem-solving and a focus on accuracy and efficiency.
• We require a confident communicator who enjoys delivering training and building positive relationships with colleagues at all levels.
• We require someone who is self-motivated, with the initiative to identify issues and drive improvements without being prompted.
• We require comfort working across multiple teams and managing competing priorities.
• We require experience drafting clear, user-friendly process documentation and training materials.

Responsibilities

• Act as our internal Yardi subject matter expert, serving as the primary point of contact for system queries, troubleshooting, and user support across the business.
• Triage and resolve Yardi support requests from internal teams, escalating to third-party support where necessary and tracking issues through to resolution.
• Carry out system administration tasks within Yardi, including setting up new users, configuring new units and properties, and maintaining system data integrity.
• Design and deliver Yardi training programmes for new starters and existing staff, tailored to different roles and levels of system knowledge.
• Review and audit system processes on a regular basis, identifying gaps, inefficiencies, or non-compliance, and feeding findings back to the Senior Operations Manager.
• Draft and maintain Yardi process documentation, user guides, and training materials, ensuring these are kept up to date and signed off by the Senior Operations Manager.
• Monitor system usage and compliance, proactively identifying where teams may benefit from additional training or process guidance.
• Support the review and improvement of wider business system processes, working within the standard framework and tools for process design.
• Assist in maintaining third-party system agreements and integrated platforms connected to Yardi.
• Actively promote the systems support function across the business, building awareness of available support and disseminating key updates regarding system changes and process improvements.
• Contribute to ad-hoc projects supporting the property and Build to Rent teams, particularly where these have a systems or process element.

Technologies

• Support

More

We are seeking a Systems Support Specialist to own our internal Yardi platform and drive system efficiency, user support, and process improvement across the business. This is a full-time role based in our Leeds office, with occasional travel to other sites and offices and the opportunity for some remote working after probation. The role offers variety, cross-team collaboration, and the chance to make a tangible impact on how we operate. We offer a supportive and inclusive workplace culture, genuine opportunities for personal development and career advancement, ongoing training and funded system certification, a performance-related bonus, a Health Cash Plan, a company laptop, and a benefits package that includes company events, pension, cycle to work scheme, enhanced parental leave, sick pay, 25 days annual leave plus bank holidays, and Monday to Friday hours with no weekends.

last updated 23 week of 2026