Email & App Support - FTC 12 Months

Salary: £30,000 - 35,000 per year

Requirements

• Experience in desktop support, particularly with Windows 11/10/7 and Mac OS
• Proficiency in Microsoft 365 administration (Admin, Exchange, Entra, Intune)
• Strong troubleshooting skills, especially with email issues and on-premise Active Directory
• Familiarity with various company applications (Deskbird, KnowBe4, Sophos, Synology, Microsoft Dynamics, Ubiquiti, Meraki, CodeTwo)
• Excellent organizational skills and ability to manage the IT Support mailbox
• Ability to liaise effectively with Engineering and maintain IT documentation
• Experience managing user accounts and group creation in Microsoft 365
• Strong communication skills and a customer service-oriented attitude

Responsibilities

• Provide desktop support for Windows and Mac OS users
• Manage and respond to the IT Support mailbox, ensuring efficient ticket handling
• Troubleshoot email issues through Mimecast and Exchange 365
• Assist with the setup and maintenance of user accounts in Microsoft 365
• Offer remote support to offices globally and ensure newly built laptops are connected to Intune
• Maintain documentation, user guides, and IT policies, keeping them up to date
• Manage onboarding and offboarding processes for staff, tracking them effectively
• Order and maintain stock of printer toner and software licenses as needed
• Support various internal applications and assist team members with communication and organization needs
• Ensure a tidy and standardized Microsoft 365 environment

Technologies

• Active Directory
• Support
• Microsoft 365
• Windows
• Office 365
• CRM
• Firewall
• Security

More

We are seeking a Desktop Support professional for a 12-month fixed-term contract based in Hemel Hempstead, offering a salary between £30k - £35k. Our team is dedicated to providing excellent IT support to our users. We offer a range of benefits including free lunch, refreshments, pizza Fridays, a break-out room, flexible working hours, and more. Join us in a collaborative work environment where you can make an impact while engaging with cutting-edge technologies and applications.

last updated 14 week of 2026