Amazon Connect Solutions Architect

Salary: £35,000 - 65,000 per year

Requirements

• We are looking for proven experience in solutions architecture and system design.
• We require strong hands-on experience with Amazon Web Services (AWS).
• We need direct experience with Amazon Connect or other contact centre platforms.
• We are seeking a background in consulting and delivering tailored client solutions.
• We need a solid understanding of software development methodologies and integration patterns.
• We value experience designing and optimising business processes.
• We require strong problem-solving skills with the ability to bridge business and technical needs.
• We need excellent stakeholder management and communication skills.
• We prefer a bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Responsibilities

• We design and implement end-to-end Amazon Connect and cloud-based contact centre architectures.
• We translate business requirements into scalable and secure technical solutions.
• We collaborate with cross-functional teams to integrate systems and streamline processes.
• We provide consulting expertise and engage directly with stakeholders and clients.
• We ensure our solutions align with best practices in security, performance, and cost optimisation.
• We support the adoption of AI and automation technologies within contact centre environments.
• We contribute to continuous improvement of our architecture frameworks and delivery methodologies.

Technologies

• AI
• AWS
• Architect
• Cloud
• Support
• Security
• Web

More

We are an innovative technology consultancy specialising in modern cloud and AI-driven technologies that help businesses optimise operations and enhance customer engagement. We are seeking an experienced Amazon Connect Solutions Architect to join us in the United Kingdom, with hybrid flexibility across Manchester, Sheffield, and London, or the option to work remotely. In this role, you will help us design and deliver scalable, secure, and cost-efficient contact centre solutions while working closely with stakeholders, clients, and cross-functional teams.

last updated 21 week of 2026