IT Support Engineer (2nd/3rd Line)

Salary: £28,000 - 45,000 per year

Requirements

• Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role
• Strong knowledge of Windows Server environments and virtualisation technologies
• Experience supporting Microsoft 365 environments
• Ability to troubleshoot complex technical issues independently
• Excellent communication and customer service skills
• Experience within a managed services or outsourced IT environment is highly desirable

Responsibilities

• Provide technical support across customer networks, servers, email systems, databases, and security environments
• Handle IT support queries both on-site and remotely
• Log and manage incidents through a helpdesk system, ensuring timely resolution
• Work on support tickets through to completion, maintaining high service standards
• Assist with the delivery of new customer projects and system implementations
• Communicate effectively with end users, providing clear updates and managing expectations
• Prioritise workload to meet SLAs and business needs

Technologies

• Support
• Microsoft 365
• Security
• Windows
• Office 365
• Hyper-V
• VMware

More

We are a well-established and growing IT consultancy based in Peterborough, seeking to recruit an experienced IT Support Engineer. This is an exciting opportunity to join our thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. We offer a competitive salary package, additional annual leave, company events, a pension scheme, on-site parking, and sick pay. If you are a motivated IT professional looking for your next step in a dynamic and supportive environment, we would love to hear from you.

last updated 20 week of 2026