IT Service Manager

Salary: £? - ? per year

Requirements

• Experience supporting vendor requirements, forecasting, and stakeholder communication within a network, IT, or service management environment.
• Ability to gather and analyse requirements from technical teams, including architecture, engineering, and operations.
• Experience working with internal stakeholders and affiliates to support planning, budgeting, and service delivery.
• Strong coordination and organisational skills, including managing trackers, risks, milestones, and readiness reports.
• Familiarity with service and supplier management activities such as KPI tracking, renewals, inventory, capacity, and optimisation.
• Knowledge of controls and processes in a regulated industry is desirable.
• Experience with SLAs and OLAs is useful.
• Financial accountancy or deep technical experience is not required, though it would be beneficial.
• Training will be provided.

Responsibilities

• Support our Global Network functions by enabling a high-quality service to end users.
• Capture run and project costs for the network and help create financial plans for our newly integrated global service and systems.
• Work with our vendor manager to gather requirements from technical teams, analyse needs, and communicate with business units on forecasting and payments for technical solutions.
• Support our cost-saving objectives by identifying standardisation and contract consolidation opportunities across affiliates.
• Coordinate emerging requirements for new products and services.
• Evaluate requirements with the vendor manager and communicate with affiliates.
• Support projects and network operations to right-size purchases and collect details for project and operational requirements.
• Maintain relevant controls and processes where required in a regulated industry.
• Update vendor KPIs and use feedback to improve vendor and supplier services.
• Manage onboarding readiness for 28 affiliates using trackers, risk logs, milestones, and readiness reports.
• Support network service managers with license inventory, usage, capacity, transfers, and optimisation opportunities.
• Maintain communication for product renewals and prepare information packs for internal customers.
• Create basic SLAs and OLAs with internal teams.
• Support the networking transformation programme by managing internal vendor-commercial operations for existing and new MR companies.

Technologies

• ARM
• Support
• Network
• Hardware

More

We are offering an 18-month contract for an IT Service Manager role with 90% remote working and 2 to 3 days per month on site in London or Manchester. We are supporting a major networking transformation programme and a newly integrated global service, with a strong focus on relationship building, budget support, vendor-commercial operations, and cost-saving initiatives across multiple affiliates. This is an internal stakeholder-facing position within our network team, and full training will be provided. ARM is advertising this vacancy as a specialist talent acquisition and management consultancy covering technical recruitment across the UK and beyond.

last updated 27 week of 2026