Business Analyst - ECommerce (Remote, UK)

Salary: £65,000 - 85,000 per year

Requirements

• Proven experience as a Senior Business Analyst within ecommerce environments
• Strong experience running discovery workshops and stakeholder sessions
• Experience working closely with UX, design, and development teams
• Hands-on experience with tools such as JIRA and Confluence
• Solid understanding of web technologies and digital platforms
• Experience with platforms such as SFCC, Adobe Commerce, or SAP Commerce (highly desirable)
• Strong documentation skills across user stories, process mapping, and functional specs
• Ability to manage complex, multi-system dependencies
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving mindset
• Ability to prioritise and manage multiple workstreams in a fast-paced environment
• Commercial awareness and focus on delivering value
• Self-starter with the confidence to lead and challenge where needed
• Detail-oriented with the ability to read between the lines

Responsibilities

• Facilitate workshops and stakeholder sessions to uncover, challenge, and define business and technical requirements across e-commerce platforms.
• Produce high-quality artefacts including BRDs, user stories, process flows, and functional specifications with clear acceptance criteria.
• Manage requirements from initial elicitation through to delivery, ensuring traceability, clarity, and alignment throughout.
• Act as the bridge between business stakeholders, UX/design, and development teams, simplifying technical concepts for non-technical audiences.
• Document as-is and to-be processes, identifying opportunities for efficiency, innovation, and improved customer experience.
• Work closely with developers and QA teams to support build, test script creation, UAT, and successful product delivery.
• Manage expectations, define scope, and ensure clear, concise communication across all levels of the organisation.
• Introduce best practices, improve processes, and mentor junior team members where appropriate.

Technologies

• Confluence
• Support
• JIRA
• SAP
• SAP Commerce
• Web
• UX UI Design

More

We are a leading digital organisation offering a fully remote opportunity for a Senior Business Analyst with strong ecommerce experience. You will play a key role in shaping and delivering complex digital solutions, collaborating with UX, design, and engineering teams. This role is perfect for individuals who thrive in discovery-led environments and enjoy leading workshops. We offer a highly competitive salary package, a collaborative environment, and the chance to influence strategy, delivery, and best practice on large-scale ecommerce programmes.

last updated 20 week of 2026