IT Support Engineer

Salary: £26,000 - 40,000 per year

Requirements

• MSP experience or a customer-centric environment providing support.
• Microsoft 365 Admin Center proficiency.
• Sound understanding of VPN setup and troubleshooting.
• Experience with Exchange Admin Center.
• Familiarity with SharePoint Admin Center.
• Security Manager Admin Center knowledge.
• Experience with Microsoft Purview.
• Azure Active Directory and Endpoint experience.
• Sound understanding of IPv4 networking.
• Strong communication skills with clients via telephone, video, face-to-face, and email.
• Windows 11 OS installation and support.
• Microsoft 365 migration and implementation experience.
• Helpdesk support experience (we are a VAR for SMBs).
• 5+ years of experience in a technical helpdesk environment.
• Desirable Skills:
• Windows Server OS installation and support.
• Active Directory Systems Administration.
• Remote monitoring and management experience.
• AWS experience.
• Familiarity with Unifi WIFI hardware.
• Knowledge of managed switches.
• Understanding of GDPR and ISO 27001.
• SC-200 Exam completion.
• MD-102 certification.

Responsibilities

• Provide telephone support and be the first point of contact for users experiencing technical issues.
• Troubleshoot and support hardware, software, and network problems, escalating complex issues as necessary.
• Provide onsite support by installing, configuring, and maintaining software and hardware components of computer and network systems.
• Set up new user accounts, install software, configure new equipment, and perform upgrades on existing systems.
• Assist clients with a variety of technical issues, escalating complex cases when necessary.
• Collaborate with Senior IT Engineers (L2/L3) to plan future upgrades and project delivery.
• Update tickets and log time on NHD/Halo.
• Undertake proactive tasks such as firmware upgrades, process development, project delivery, and recurring infrastructure checks.

Technologies

• AWS
• Active Directory
• Azure
• Firmware
• Hardware
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• VPN
• Windows
• Office 365
• Cloud
• SMB

More

We are Listers, a rapidly expanding Managed Service Provider (MSP) based in Stroud, Gloucestershire, dedicated to providing IT support to small and medium-sized businesses. Offering an office-based role, we require our team members to live within a 10-mile radius of our office. We pride ourselves on a dynamic work environment and a culture of continuous improvement with a focus on meeting client needs. Our team enjoys various benefits, including casual dress, a company pension scheme, a cycle-to-work program, and free on-site parking. We are looking for candidates who are eager to contribute to our success and grow alongside us.

last updated 15 week of 2026