IT Support Technician

Salary: £26,000 - 27,000 per year

Requirements

• Experience in a helpdesk or MSP environment
• Knowledge of Microsoft 365
• Knowledge of Active Directory / Entra ID
• Basic networking knowledge (DNS, DHCP)
• Understanding of backups, security tools, and hardware troubleshooting
• Desirable: VoIP and RMM tools experience
• Desirable: Cybersecurity solutions experience
• IT Support experience: 2 years required
• Ability to communicate effectively in English
• Work authorization in the United Kingdom required

Responsibilities

• Act as first point of contact for support requests via phone, email, and ticketing system
• Log, prioritise, and manage support tickets
• Provide 1st line support, including password resets and access issues
• Troubleshoot Microsoft 365 issues
• Address basic network issues
• Carry out remote diagnostics and escalate issues where required
• Perform daily checks, such as backups and alerts
• Assist with device setup and small projects
• Attend customer sites when required

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Security
• Office 365

More

We are a friendly, growing Managed Service Provider (MSP) in Mold, North Wales, looking for a customer-focused 1st Line Support Engineer to join our busy Service Desk team. This full-time role offers working hours from Monday to Friday, 08:30–17:30, with no out-of-hours work required. We provide a company vehicle for site visits and offer a salary range of £26,000 - £27,000 per year. Our benefits include a company pension and on-site parking. We are dedicated to providing real opportunities for our team members to learn, develop, and progress their careers.

last updated 13 week of 2026