IT Business Analyst - Leicester

Salary: £50,000 - 60,000 per year

Requirements

• 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting
• Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules
• Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban
• A deep understanding of the product development lifecycle
• Strong facilitation skills to drive collaboration in workshops and meetings
• Excellent stakeholder management and relationship-building skills
• Eligible to drive in the UK and have access to a vehicle
• Right to work in the UK (no visa sponsorship available)

Responsibilities

• Defining project scope, managing change, and challenging business requirements constructively
• Conducting requirements gathering, including As Is and To Be analysis
• Facilitating one-to-one interviews and workshops with customers
• Creating and maintaining process flow diagrams, business requirements, and project documentation
• Performing process and functional efficiency reviews and recommending improvements
• Defining and managing business and systems requirements
• Producing progress and health-check reports
• Supporting the design, testing, and implementation of new processes and systems

Technologies

• Flow
• Kanban
• Office 365

More

We are a market-leading provider of IT Project Management Services, seeking an IT Business Analyst Consultant to join our dynamic team. This is a permanent, full-time position with a competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance. The role is primarily based at client sites within the Leicestershire/Midlands area, with some flexibility for remote work depending on project and client needs.

last updated 13 week of 2026