End User Services Analyst

Salary: £30,000 - 30,000 per year

Requirements

• Experience in a Service Desk or End User Services environment
• Strong troubleshooting skills across both hardware and software
• Solid understanding of ITIL processes and service management principles
• Experience managing user access, including Active Directory and VPN
• Ability to prioritise workload effectively in a fast-paced environment
• Strong communication skills
• Collaborative approach, attention to detail, and commitment to delivering an excellent user experience

Responsibilities

• Provide in-person and remote support to staff and visitors
• Manage incidents and service requests in line with agreed service levels
• Escalate issues where appropriate and ensure timely resolution
• Support a range of hardware and software
• Maintain meeting room technology
• Help ensure end user equipment is readily available and fit for purpose
• Work within an ITIL framework and contribute to continuous service improvement
• Ensure compliance with IT security and policy standards
• Manage user access across systems, including Active Directory, VPN and business applications
• Keep accurate records within the ITSM toolset
• Support the ongoing development of the Service Desk knowledgebase
• Maintain stock levels of equipment and licensing in collaboration with IT Procurement

Technologies

• Active Directory
• Hardware
• Support
• ITIL
• ITSM
• Security
• VPN

More

We are the Law Society, a progressive membership organisation representing solicitors in England and Wales. Our IT Operations team supports a forward-facing service environment, and this role offers the opportunity to work with contemporary thinkers in a strong brand known for excellence and legal expertise. We are committed to promoting equality, diversity and inclusion, and to a culture of trust, clarity, excellence and respect. This role requires a minimum of four days per week in the office.

last updated 29 week of 2026