Desktop Support Engineer

Salary: £18,000 - 18,000 per year

Requirements

• Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks)
• Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens
• Basic understanding of wired and wireless networking
• Familiarity with image deployment tools for Microsoft and Apple devices
• Operational knowledge of Microsoft 365 and Google Workspace
• IT qualifications equivalent to CompTIA A+ or similar
• Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage
• Excellent customer service skills with a proactive, problem-solving approach
• Strong communication skills, both verbal and written
• Ability to prioritise workloads and work under pressure
• Strong troubleshooting abilities, knowing when to research issues or escalate problems
• Ability to build strong working relationships with remote teams and users

Responsibilities

• Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
• Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
• Troubleshoot basic networking issues, including wired and wireless connectivity problems.
• Assist with image build and deployment for Microsoft and Apple devices.
• Support users with Microsoft 365 and Google Workspace applications.
• Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
• Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
• Provide clear technical guidance to users, many of whom may not have IT backgrounds.
• Maintain accurate records of service requests in the IT ticketing system.
• Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
• Support the implementation of ITIL best practices to improve IT service delivery.
• Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.

Technologies

• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• ServiceNow
• Office 365

More

We are a growing IT support team looking for a Desktop Support Engineer to join us on-site. You will play a key role in providing first-class technical support to users across multiple locations. This contract position will be for 3 months, and due to the nature of the role, we cannot sponsor work visas. You will undergo an Enhanced DBS check as part of our hiring process. If youre passionate about IT support and enjoy troubleshooting in a dynamic, user-focused environment, we would love to hear from you!

last updated 16 week of 2026