Service Architect

Salary: £70,000 - 70,000 per year

Requirements

• Solid understanding of ITIL service management principles, applied pragmatically
• Experience designing or assuring services across the full service lifecycle
• Ability to bring together people, process, technology, data, and suppliers into cohesive services
• Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
• Strong stakeholder engagement and communication skills, including senior leadership interaction
• Ability to provide constructive challenge and assurance
• Awareness of organisational change, adoption, and behavioural factors
• Understanding of how automation and AI-enabled capabilities can enhance service performance
• Must hold, or be eligible for, National Security Vetting (SC clearance)

Responsibilities

• Understanding client business goals, operating environments, and drivers for change
• Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
• Supporting service transformation and Enterprise Service Management initiatives
• Aligning with governance frameworks and helping define effective service-level governance
• Providing assurance across service design, transition, and change to reduce risk
• Collaborating with architects, programme teams, change functions, and suppliers
• Contributing to capability growth and mentoring within the service architecture community

Technologies

• AI
• Architect
• ITIL
• Security
• Embedded

More

We are a leading consulting firm looking for a Service Architect to join our Advisory Services team. Our collaborative community blends deep service management expertise with business insight, helping clients design services that truly meet real-world needs. This permanent remote position offers a competitive salary between £50,000 and £70,000. As part of our high-performing environment, youll play a key role in major transformation initiatives across both public and private sector organisations.

last updated 16 week of 2026