1st Line IT Support Technician

Salary: £24,000 - 26,000 per year

Requirements

• Previous experience in an IT helpdesk, service desk, technical support or similar customer-facing IT role
• Good working knowledge of Windows operating systems
• Good working knowledge of Microsoft 365 administration
• Experience with user account creation and management
• Experience with password resets and licence administration
• Experience supporting Microsoft Teams, OneDrive and SharePoint
• Strong desktop and laptop troubleshooting skills
• Comfortable resolving common 1st Line issues and willing to learn new systems
• Clear communicator who can explain technical information in a straightforward way
• Calm and professional when dealing with frustrated customers
• Organised, self-motivated and able to manage multiple support requests at once
• Full UK driving licence and access to your own car
• Willingness to travel to customer sites across Kent when required

Responsibilities

• Provide first-line technical support by telephone, email and remote support tools
• Log, prioritise and manage support tickets
• Troubleshoot Windows desktop and laptop issues
• Support Microsoft 365 and Exchange Online environments
• Create and remove user accounts
• Manage Microsoft 365 licences and reset passwords
• Assist with Microsoft Teams, OneDrive and SharePoint permissions
• Support software installations, configurations and updates
• Diagnose hardware, printer and peripheral issues
• Carry out basic troubleshooting across LAN, Wi-Fi and VPN connections
• Support mobile phones, tablets and VoIP systems
• Escalate more complex issues to senior engineers with clear and accurate information
• Keep customers updated throughout the support process
• Maintain clear and accurate ticket notes
• Visit customer sites when remote support is not possible

Technologies

• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• SharePoint
• VPN
• Windows
• Office 365
• macOS
• TCP/IP

More

We are a long-established IT services business supporting organisations across Kent and the wider UK. We work with customers of all sizes across a wide range of industries, giving you exposure to varied environments, technologies and support requirements. This is a genuine home-based role, with occasional travel to customer sites across Kent when needed, typically around once or twice a week depending on demand. Our team works remotely and you will collaborate closely with wider technical colleagues, with support available when issues need to be escalated. The position is a 37.5-hour week, Monday to Friday, with rotating shifts of 8:30am to 5:00pm and 9:00am to 5:30pm. We also reimburse business mileage for site visits.

last updated 28 week of 2026