SRE Operations Transformation Lead

Salary: £10,800 - 12,000 per year

Requirements

• Extensive experience in Site Reliability Engineering and implementing SRE practices in large-scale, complex environments
• Proven track record of leading SRE transformations within a corporate banking or similarly regulated financial services context
• Strong engineering background with the ability to drive automation and minimize manual toil
• Proficiency in incident response, problem management, and operational resilience practices in critical settings
• Excellent stakeholder management skills, with the capacity to influence and communicate effectively at senior levels
• Experience in payments, cash management, or other high-availability banking platforms (preferred)
• Familiarity with designing observability approaches and enhancing alert quality across diverse portfolios (preferred)
• Experience in building SRE communities of practice and structured training programs (preferred)
• Knowledge of enterprise service management tools and governance in large banking institutions (preferred)

Responsibilities

• Lead the design and implementation of the SRE adoption strategy, transitioning from conventional L2 support to reliability engineering
• Foster collaboration between SRE, application teams, and platform teams to encourage consistent workflows
• Promote the adoption of Critical User Journeys, Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for key services
• Guide teams in utilizing error budget-based decision-making to balance reliability with delivery velocity and operational risk
• Identify operational toil and spearhead initiatives to minimize it through automation and improved operational tooling
• Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns
• Enhance production outcomes through effective incident response practices, including major incident triage, root cause analysis, and post-incident reviews
• Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks
• Set observability standards across logs, metrics, traces, and dashboards
• Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes
• Influence stakeholders across operations, engineering, and product departments to adopt SRE principles and goals
• Communicate effectively with senior leadership, providing updates on progress, adoption, and outcomes

Technologies

• Support
• DevOps

More

We are a leading organization in the Global Banking & Payments sector, on a mission to establish and scale Site Reliability Engineering (SRE) within a highly regulated banking environment. This role offers hybrid working, allowing you to work 3 days in our London/Bromley office and 2 days remotely. We provide a life-changing opportunity to lead the transformation of our SRE practices, enhance reliability, and drive operational excellence. We are committed to creating an inclusive and accessible recruitment process, supporting candidates of all backgrounds and abilities.

last updated 17 week of 2026