Salesforce Application Support Specialist

Salary: £45,000 - 50,000 per year

Requirements

• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, CRM Administrator or in a similar role
• Strong understanding of Salesforce data models, objects, field mapping, workflows and automation
• Experience supporting Salesforce implementations, migrations or major enhancement projects
• Experience with data migration, data mapping and data quality activities
• Experience supporting integrations with third-party systems
• Knowledge of Salesforce Flow and business process automation
• Experience with SmartFlows, Conga, Xpertdoc, Nintex or similar document generation platforms would be beneficial
• Experience working with implementation partners, suppliers and business stakeholders

Responsibilities

• Act as our primary internal Salesforce specialist and subject matter expert
• Support the final stages of a large-scale Salesforce implementation, including testing, deployment and post-go-live support
• Work closely with implementation partners to review, validate and improve delivered solutions
• Configure and administer Salesforce, including objects, fields, permissions, workflows, automation and security settings
• Support data mapping, migration and data quality activities
• Assist with integrations between Salesforce and other business systems
• Support SmartFlows document generation, templates, offer packs and automated communications
• Build and maintain workflows, business rules, conditional logic and process automation
• Investigate and resolve system issues, defects and user queries
• Support QA, UAT and release validation activities
• Create and maintain documentation, process maps and support procedures
• Act as the ongoing owner of the Salesforce platform, identifying opportunities for improvement and optimisation

Technologies

• CRM
• Flow
• Support
• Salesforce
• Security

More

We are a well-established organisation seeking a hands-on Salesforce Application Support Specialist to support a major Salesforce implementation as it progresses through testing, data migration and go-live. This is an initial fixed-term contract with the potential to be extended or made permanent for the right individual. The role is predominantly remote working, with ad-hoc travel to Cambridge required. We offer the opportunity to work closely with implementation partners and business stakeholders on a significant platform rollout, with responsibility for ongoing support and optimisation of our Salesforce environment.

last updated 33 week of 2026