IT Support Engineer

Salary: £? - ? per year

Requirements

• We are looking for previous experience in an IT Support, Service Desk, or Help Desk role.
• We need strong knowledge of Windows desktop operating systems and Microsoft 365.
• We are looking for experience supporting PCs, laptops, printers, and mobile devices.
• We need good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams, and Intune would be highly desirable.
• An understanding of networking fundamentals, including TCP/IP, and basic server environments is advantageous.
• We need excellent communication skills with a customer-focused approach.
• The ability to prioritise workload and work effectively both independently and as part of a team is required.
• Comfort with hands-on hardware installations and equipment deployment is important.

Responsibilities

• We provide first and second line IT support via the help desk.
• We diagnose and resolve hardware, software, and networking issues.
• We log, prioritise, and manage support tickets through to resolution.
• We install and configure PCs, laptops, printers, mobile devices, and peripherals.
• We support Microsoft Windows, Microsoft 365, Outlook, Teams, and Intune environments.
• We provide remote support to end users.
• We assist with desktop builds, imaging, and device deployments.
• We support basic networking, server administration, and security tasks where required.
• We maintain IT assets, documentation, and inventory records.
• We deliver excellent customer service while working to agreed service levels.

Technologies

• Hardware
• Support
• Microsoft 365
• Mobile
• Security
• TCP/IP
• Windows
• Office 365

More

We are recruiting an IT Support Engineer (Help Desk) for a 2-3 month temporary contract based in West Malling, working 37 hours per week Monday to Friday on a shift rota between 8:00 am and 5:00 pm. This is a hands-on opportunity to join a busy IT team and support a varied desktop environment, with an immediate start available. The role offers a competitive hourly rate of £25.00 to £30.00 depending on experience, along with an interesting and varied technical support environment, a friendly and supportive IT team, and the chance to gain experience within a well-established organisation.

last updated 32 week of 2026