IT Support Analyst

Salary: £55,000 - 95,000 per year

Requirements

• Experience with Microsoft Intune / Endpoint Manager for device management
• Experience with Microsoft Teams administration and/or SharePoint Online
• Familiarity with IT ticketing systems (Jira Service Management or similar)
• Experience with Azure Active Directory / Entra ID user and group management
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Experience in a hybrid AD / Azure Active Directory environment
• Knowledge of complex hardware/software problem resolution
• Familiarity with hardware firewalls (Cisco, SonicWALL, etc) is desirable
• Relevant certifications (Microsoft, ITIL, CompTIA A) are desirable
• Azure infrastructure and Hyper-V experience is a plus

Responsibilities

• Provide day-to-day delivery of 1st through 3rd line support on the IT Service Desk
• Deliver IT support and preventative maintenance for all end user hardware and software
• Update Service Desk calls with progress notes for end users and team members
• Communicate timely and professionally with all affected parties on task progress
• Resolve IT issues and faults efficiently while meeting departmental SLA targets
• Create, modify, and disable user accounts in a hybrid AD / Azure environment
• Manage Microsoft 365 license assignments and group memberships
• Support onboarding and offboarding workflows, coordinating with HR
• Assist with multi-factor authentication (MFA) enrollment and account recovery
• Perform regular health checks and assessments of IT systems
• Resolve complex hardware and software problems
• Aid the Cyber security team with security policies and processes
• Maintain accurate IT asset records and contribute to the internal IT knowledge base
• Document support procedures, common fixes, and configuration guides
• Participate in out of hours remote support rota for weekends and bank holidays

Technologies

• Active Directory
• Azure
• Cisco
• Hardware
• Hyper-V
• Support
• ITIL
• JIRA
• Microsoft 365
• Microsoft Intune
• Security
• SharePoint
• TCP/IP
• VPN
• Office 365
• Cloud
• Mobile
• SAS
• Swift

More

We are an award-winning finance and credit company established in 2009, regulated by the FCA, and we pride ourselves on our exceptional customer service and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 reviews, our multi-award-winning team in Debden (IG10) is dedicated to supporting internal IT systems and services. We offer a comprehensive benefits package, including a pension scheme, health cash back scheme, 28 days annual leave (plus additional days for service), free onsite gym, and parking. Our offices are conveniently located just a 5-minute walk from Debden tube station, and close to major road links.

last updated 19 week of 2026