Help Desk Technician

Salary: £26,300 - 26,300 per year

Requirements

• Interest in IT, technology, or digital careers
• Great communication skills
• Basic IT knowledge or personal use of technology
• Strong attention to detail and record-keeping skills
• Willingness to learn new technologies, systems, and processes

Responsibilities

• Act as the first point of contact for IT support queries via phone, email, ticketing systems, or remote access tools
• Diagnose and resolve common hardware, software, and connectivity issues
• Provide troubleshooting support for desktops, laptops, mobile devices, printers, and peripherals
• Support users with operating systems, email, cloud applications, and basic network issues
• Log, track, and manage support tickets accurately in line with service level agreements (SLAs)

Technologies

• Cloud
• Hardware
• Support
• Mobile
• Network

More

We are an IT support company hiring for a Help Desk Technician role focused on diagnosing and resolving common technical problems, delivering excellent customer service, and escalating more complex issues when required. This position is ideal for individuals looking to build a career in IT support and technical services. We encourage applications from candidates interested in growing their careers with us and may also consider applicants for other roles we have available.

last updated 29 week of 2026