First Line Support Engineer

Salary: £30,000 - 34,000 per year

Requirements

• Experience as a 1st / 2nd Line Support Engineer or similar
• Strong desktop support across Windows and Microsoft 365
• Exposure to Intune, Autopilot or PowerShell desirable
• Good understanding of IT systems and networking basics
• Strong communication skills and customer focus
• Organised, able to manage multiple priorities

Responsibilities

• Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software
• Manage and prioritise tickets through the service management system
• Troubleshoot issues across Windows 11 and Microsoft 365
• Support line of business applications
• Install, configure and maintain devices and user equipment
• Support Intune, Autopilot and modern workplace tools
• Assist with AV, meeting room tech and office systems
• Maintain documentation and update knowledge bases
• Support asset management and JML processes
• Work closely with internal teams to resolve issues efficiently

Technologies

• Hardware
• Support
• Microsoft 365
• PowerShell
• Windows
• Office 365

More

We are a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Our team values variety and encourages individuals to take ownership of issues while gaining exposure to a broad range of technologies. We offer a competitive salary, hybrid working (4 days in office / 1 day remote), 25 days holiday plus bank holidays (with option to buy more), pension and private medical options, along with additional benefits and discounts. If you are looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.

last updated 18 week of 2026