IT Support Team Lead

Salary: £40,000 - 45,000 per year

Requirements

• Significant experience in a business IT support environment
• Strong knowledge of Windows 11
• Strong knowledge of Windows Server 2019 / 2022
• Strong knowledge of Active Directory administration
• Excellent customer service and troubleshooting skills
• Experience working with IT ticketing systems (ITIL-based)
• Strong time management and attention to detail
• Ability to work independently and as part of a team
• VMware and/or Hyper-V virtualization experience (desirable)
• SCCM-based PC deployment experience (desirable)
• IT security awareness (AV, phishing, spam protection) (desirable)

Responsibilities

• Lead the UK & Ireland IT support team and daily operations
• Provide second-line desktop, server, and Microsoft 365 support
• Manage incidents and service requests via the Global Helpdesk
• Ensure high service levels and customer satisfaction
• Support Windows 11, Windows Server, AD, and Teams telephony
• Travel regularly to UK & Ireland offices (occasional Europe)

Technologies

• Active Directory
• Hyper-V
• Support
• ITIL
• Microsoft 365
• Security
• VMware
• Windows
• Office 365

More

We are a logistics client seeking an IT Support Team Leader to manage and support IT services across the UK & Ireland. This is a hands-on leadership role that combines people management with second-line technical support in a fast-paced business environment. Your expertise will support over 500 users across multiple locations, ensuring excellent service availability during core business hours. Our competitive salary ranges from £40K to £45K, and the position is based in Liverpool with one day remote work.

last updated 20 week of 2026