2nd / 3rd Line IT Support Engineer

Salary: £26,000 - 34,000 per year

Requirements

• Strong Microsoft 365 administration and support experience
• Ability to troubleshoot and support remote desktop environments
• Experience providing 2nd and/or 3rd line technical support
• Knowledge of Microsoft Intune configuration and device management would be highly advantageous
• Experience with Active Directory, Azure/Entra ID, and Windows environments
• Excellent troubleshooting and problem-solving skills
• Strong communication skills and a customer-focused approach
• A solid background in IT support and infrastructure
• Ability to communicate effectively with users at all levels
• Interest in continuing to develop technical skills and career
• For the Microsoft 365 Trainer / User Adoption Specialist focus, experience in Microsoft 365 training and user adoption, IT training or learning and development, customer success or onboarding, or end-user support with coaching and mentoring focus would be beneficial

Responsibilities

• Provide technical support across the business
• Troubleshoot a wide range of IT issues
• Help maintain and improve our infrastructure and end-user experience
• Support and resolve complex technical issues
• Engage confidently with users at all levels
• Help people get the most from Microsoft technologies where relevant to the role

Technologies

• Active Directory
• Azure
• Support
• Microsoft 365
• Microsoft Intune
• Windows
• Office 365
• Cloud

More

We are supporting a growing professional services organisation in Lincoln that is looking to strengthen its IT team with an experienced 2nd / 3rd Line IT Support Engineer. The role is permanent, based in Lincoln with hybrid working available, and offers a salary of £26,000 to £34,000 depending on experience. We offer ongoing training and development opportunities, a supportive team environment, and exposure to a broad range of technologies and projects. We are also interested in hearing from candidates with exceptional Microsoft 365 knowledge and strong people skills for a Microsoft 365 Trainer / User Adoption Specialist focus.

last updated 27 week of 2026