SDA

Salary: £? - ? per year

Requirements

• Previous experience in an IT support, helpdesk, desktop support or service desk role
• Confidence supporting Windows-based environments
• Practical experience of Microsoft 365 and Active Directory
• Good knowledge of PC and laptop builds, configuration and deployment
• Experience using remote support or monitoring tools; knowledge of Atera would be beneficial
• A strong customer-service approach and the ability to communicate clearly with users at all levels
• Someone who takes ownership, works through problems methodically and sees issues through to resolution
• A flexible, hands-on attitude and the ability to work effectively within a small IT team
• Availability to start at short notice

Responsibilities

• Providing 1st and 2nd line IT support to users across the business
• Troubleshooting hardware, software, network and access-related issues
• Resolving problems remotely using the Atera remote monitoring and management platform
• Managing user accounts, permissions and access within Microsoft 365 and Active Directory
• Building, configuring and deploying PCs, laptops and other devices
• Supporting the onboarding of new starters and processing leavers
• Installing and maintaining applications, printers and peripheral equipment
• Carrying out routine maintenance, patching, monitoring and general system checks
• Escalating more complex technical issues where appropriate
• Maintaining accurate support records and keeping users updated on progress
• Helping the wider IT team with general infrastructure and support activities as required

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More

We are recruiting an experienced 1st / 2nd Line IT Support Engineer for our established consumer goods business based in Bradford. We employ several hundred people and need additional support within our small, hands-on IT team during a busy period. This is a fully on-site contract role in Bradford, initially for three months, with an immediate start. It would suit someone who is practical, approachable and comfortable taking ownership of technical issues through to resolution.

last updated 31 week of 2026