TechOps Lead

Salary: £50,000 - 60,000 per year

Requirements

• 6+ years in IT support, infrastructure, or technical operations
• Proven experience managing or leading a technical team
• Experience working with distributed systems or multi-site environments
• Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
• Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
• Experience with routers, switches, and firewalls

Responsibilities

• Lead, mentor, and line manage a team of TechOps engineers
• Set clear expectations, run 1:1s, and drive performance standards
• Define and document workflows, escalation paths, and SOPs
• Own and optimise the service desk/ticketing pipeline
• Report on performance metrics, trends, and improvements
• Own monitoring and alerting systems to proactively identify issues
• Manage lifecycle of IoT and edge devices across multiple sites
• Drive preventative maintenance strategies
• Lead root-cause analysis and post-incident reviews
• Maintain accurate asset inventory and ensure compliance standards
• Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
• Standardise configurations and maintain documentation
• Troubleshoot end-to-end system workflows across hardware and software
• Act as escalation point for complex technical issues
• Recommend and implement infrastructure improvements
• Lead technical delivery of new site deployments
• Oversee network design, hardware setup, and system configuration
• Support remote commissioning and technical validation before go-live

Technologies

• Hardware
• IoT
• Support
• Network
• Backend

More

We are a fast-growing, technology-driven organisation based in Croydon, transforming real-world infrastructure through smart, connected systems. As a TechOps Lead, you will have the opportunity to balance leadership with hands-on technical work while leading a small team. This position offers a competitive salary range of £50,000 - £60,000 and allows for two days onsite and three days remote work. We invest in our team and foster a culture of continuous improvement, aiming to enhance operational efficiency across our multi-site infrastructure.

last updated 17 week of 2026