User Centred Design Principal

Salary: £90,000 - 90,000 per year

Requirements

• Public sector understanding
• Senior client stakeholder engagement experience
• Leadership experience
• Commercial skills and experience growing a practice
• Eligibility for SC clearance, including 5 years continuous UK residency and 5 years employment history or back to full-time education

Responsibilities

• Lead user centred design aspects of one or more client engagements and support wider delivery within the account or industry where appropriate
• Translate product vision into UX strategy and oversee delivery of usability improvements and end-to-end journeys across app and web
• Work with user researchers, data analysts and client product owners to recommend ongoing improvements that drive better user and business outcomes
• Blend just-in-time delivery of design artefacts with continuous discovery and ideation of longer-term features and usability improvements
• Coach and develop team members, provide performance feedback, and help them achieve engagement outcomes and career development
• Build trusted advisor relationships with clients and understand their challenges
• Oversee multiple concurrent client deliveries, ensure quality, and share best practice across engagements and industries
• Collaborate with clients to understand needs, provide solution advice, and shape solutions that leverage our wider capabilities and credentials
• Assess project performance, QA design deliverables and outcomes, and ensure client satisfaction
• Work as part of a wider consulting team on large-scale transformation and lead change projects in the public sector
• Participate in business development activities, including bids and pre-sales, and coach team members on proposal contributions
• Undertake people management responsibilities, including performance reviews and professional development
• Serve as a thought leader within our company, account engagements, and the wider public sector, and represent us at industry events

Technologies

• Support
• Web
• UX UI Design
• Network
• Security
• Slack

More

hackajob is partnering directly with Made Tech to hire for this role. We work across Bristol, London, Manchester or Swansea and aim to use human-centred technology to improve society by putting people at the heart of designing, building and delivering public services. We are committed to building a happy, inclusive and diverse workforce, with a culture that is safe, inspiring, and representative of the society that uses the services we work on. Our benefits include 30 days holiday plus bank holidays, flexible working hours, flexible parental leave, remote working, paid counselling, and an evolving flexible benefits platform with options such as a Smart Tech scheme, Cycle to Work scheme, health care cash plan, and pension plan. We also offer an optional social and wellbeing calendar, communities of practice, and support for adjustments during the application process. The application process includes an initial talent call, a two-stage virtual interview, and a final meeting with our exec team.

last updated 35 week of 2026