Technical Support Supervisor

Salary: £40,000 - 45,000 per year

Requirements

• Strong technical background across Microsoft environments (Windows, Active Directory, Exchange)
• Experience supporting desktop environments and troubleshooting complex issues
• Proven ability to act as an escalation point within a service desk environment
• Experience working within an ITIL-based environment, particularly across incident management, change management and governance
• Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks
• Excellent communication skills with the ability to build rapport at all levels
• Confident stakeholder management skills
• A personable, approachable style with a genuine interest in supporting others
• Experience coaching, mentoring or informally leading others
• Someone who can inspire, motivate and bring energy to a team

Responsibilities

• Acting as the go-to escalation point for technical issues across desktop and infrastructure
• Supporting and coordinating a team of service desk engineers
• Coaching and mentoring team members to improve performance and service delivery
• Managing and prioritising workloads to ensure SLAs are consistently met
• Communicating clearly with stakeholders across the business
• Identifying trends and areas for improvement within the service desk
• Playing a key role in ITIL-aligned processes, including incident and change management
• Supporting governance and contributing to technical design authority discussions where required
• Maintaining a strong focus on customer experience at all times

Technologies

• Active Directory
• Support
• ITIL
• Windows

More

We are excited to offer an opportunity for a Technical Support Supervisor in Cheshire, with 4 days onsite and 1 day remote. In this role, you will combine your strong technical expertise with coaching and mentoring to shape a high-performing service desk team. We value individuals who can make a real impact on team performance and customer experience while maintaining a focus on service delivery. Join us and help foster a collaborative and fulfilling work environment.

last updated 13 week of 2026