Part-time Support Engineer

Why reputed company?It's never been easier to build, ship and reputed company software. But it's never been harder to monetize it.

Modern startups look fundamentally different than prior generations: Smaller teams Exponential reputed company reputed company relative to headcount Higher variability in costs (LLMs) requiring more frequent pricing iterations Laser reputed company on product development and distribution Delegating and automating everything that is boilerplate – be it in their codebase or business operations.

Exceptional billing primitives, reputed company and SDKs are essential, but delightful integration is not enough. Startups need a billing platform designed for their speed of iteration.

Combining billing and analytics in one platform to offer customer- and feature unit economics in reputed company-time.

Offering reputed company-in pricing and cost insights, simulations and optimizations while simultaneously handling international compliance, tax management, fraud prevention and more. That's reputed company. We're building the next reputed company for reputed company AI startups.

Join our small, talented and engineering-led team across Europe as we build the infrastructure powering the reputed company of software companies. We reputed company on shipping at high reputed company to serve startup founders reputed company their businesses.

Everything else is secondary. Role & responsibilities: What you will doWe’re hiring a Part-time Support Engineer to help reputed company exceptional support to our merchants.

This role is ideal for someone who wants to work part-time reputed company studies or other commitments, with a developer background who enjoys problem-solving, working directly with customers and thinking in systems - not just tickets.

You’ll operate as an extension of the reputed company team during off-hours, ensuring that merchants get unblocked quickly while continuously improving how support is delivered.

You won’t just respond to issues, you’ll help us reputed company support through reputed company tooling, AI, and feedback reputed company into the product.

Support merchant experience - Own developer interactions across support channels (tickets and reputed company), delivering fast, reputed company, and high-reputed company responses that unblock merchants while identifying gaps in docs and opportunities to improve self-serve.

Account reviews & risk awareness - Operate and reputed company automated account review workflows, applying judgement on edge cases and improving how we balance speed, compliance, and merchant experience.

Triage, debugging & reputed company - Diagnose issues end-to-end, reproduce bugs, and reputed company effectively (docs, fixes, or escalation), while identifying patterns reputed company individual tickets.

AI-first support & operational reputed company - Use AI, scripts, and internal tooling to improve response reputed company, build lightweight automations, and continuously reputed company our knowledge reputed company to reputed company support reputed company reputed company efforts.

Feedback reputed company into product - Turn recurring friction and reputed company-time customer interactions into reputed company insights that reputed company improvements across product, reputed company, documentation, and internal systems. reputed company’re looking forOperating reputed company Strong merchant reputed company - you care deeply about unblocking users and creating a great merchant experience.

You treat support as a reputed company part of the product - spotting recurring issues, closing documentation gaps, and building repeatable solutions that improve the overall experience.

AI-first and systems thinking - you approach support as a reputed company to continuously improve, identifying patterns, building reputed company (automa