Lead End-User Engineer - MS Modern Workplace

Salary: £55,000 - 55,000 per year

Requirements

• Strong 3rd Line Engineering experience across Windows services
• Hands-on expertise with Intune, Autopilot, Azure AD, ENTRA ID, JAMF, and MDM platforms
• Proven ability in Application Packaging and deployment (Win32/MSIX, PKG, APK)
• Proven experience with Builds & Configs, Initiating Policy & Compliance for the roll-out of Remote/ Handheld Devices
• Advanced troubleshooting across device, identity, and network layers
• Excellent documentation, communication, and stakeholder engagement skills
• Scripting/automation experience (PowerShell, Bash, etc.) is desirable
• Exposure to hybrid environments and modern provisioning is a plus
• Knowledge of CE, DSPT, ISO 27001, and similar governance frameworks is advantageous

Responsibilities

• Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM
• Set and maintain engineering standards across all platforms
• Lead application packaging and manage deployments across all device ecosystems
• Ensure modern, secure, and consistent endpoint experiences for all users
• Act as the senior escalation point for 2nd & 3rd Line teams
• Provide leadership during Major Incident scenarios
• Lead technical investigations, root cause analysis, and long-term remediation initiatives
• Govern and optimise device compliance policies and configuration profiles
• Ensure secure, seamless device enrolment
• Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and align with CE, DSPT, ISO 27001, and similar frameworks
• Maintain audit-ready documentation for all builds and policy changes
• Produce high-quality runbooks and documentation for 1st Line teams
• Mentor and guide engineering colleagues to build a collaborative, proactive technical culture
• Support onboarding and skill-development of new team members

Technologies

• Azure
• Bash
• Support
• Network
• PowerShell
• Windows
• Cloud
• Android
• macOS
• Mobile
• Security
• iOS

More

We are a leading health and welfare organization with over 200,000 customers across the UK and Europe. We offer a permanent Lead End-User Engineer position based in Staffordshire, Derbyshire, or the East Midlands, with a hybrid working model. Our compensation package ranges from £50,000 to £55,000 per annum, along with pension, healthcare, and exceptional benefits. Join our expanding team and help us shape the future of the workplace experience.

last updated 16 week of 2026