Desktop Migration Support Engineer

Salary: £? - ? per year

Requirements

• Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role.
• Strong troubleshooting and problem-solving skills across desktop operating systems and applications.
• Excellent customer service and communication skills.
• Comfortable working directly with end users in a support-focused environment.
• Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
• Positive, proactive attitude with a willingness to learn new technologies and processes.
• Exposure to virtual desktop technologies such as Citrix, Horizon, or similar platforms.
• Experience supporting remote access solutions and geographically dispersed users.
• Experience participating in desktop refresh, migration, or deployment activities.
• Familiarity with IT support processes and service management practices.

Responsibilities

• Provide day-to-day desktop and end-user support, ensuring a positive customer experience.
• Troubleshoot and resolve desktop, application, hardware, and access-related issues.
• Support users through desktop migration activities, including device setup, user onboarding, and post-migration assistance.
• Act as a key point of contact for users, providing clear communication and guidance.
• Support remote working users and assist with remote access technologies.
• Work closely with engineering and support teams to escalate and resolve technical issues.
• Maintain accurate updates on support activities, incidents, and assigned tasks.
• Contribute to user documentation, FAQs, and knowledge-sharing activities.
• Demonstrate ownership of customer issues through to resolution.
• Continuously develop technical skills and knowledge across desktop, virtual desktop, and application support technologies.

Technologies

• AI
• Citrix
• Hardware
• Support
• REST

More

We are recruiting for one of our high-profile banking clients for a Desktop Migration Support Engineer on an initial 12-month contract, with possible extension. This is a hybrid role based in Chester, with a requirement to work from the office three days a week. We offer a Monday to Friday schedule with some flexibility where required. We are committed to an inclusive workplace and use generative AI tools to support our candidate screening process, while all final decisions are made by our hiring team with care and attention.

last updated 28 week of 2026