IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• Experience in an IT Support / Service Desk role
• Strong troubleshooting and problem-solving skills
• Experience with ticketing systems and incident management
• Ability to communicate technical issues clearly to non-technical users
• Experience supporting Windows environments and end-user devices
• Knowledge of Microsoft 365 / Office 365 (desirable)
• Experience with Active Directory and user administration (desirable)
• Familiarity with Windows 10/11, iOS, Android (desirable)
• Basic network troubleshooting skills (desirable)
• Exposure to Windows Server, VMware, or Nutanix (desirable)
• Strong organisational and time management abilities (desirable)

Responsibilities

• Provide 1st and 2nd line support via phone, email, and remote tools
• Diagnose and resolve technical issues using structured troubleshooting methods
• Log, categorise, and track incidents through helpdesk systems
• Escalate complex issues to senior engineers where required
• Support and maintain IT systems, applications, and hardware
• Assist with IT projects to enhance systems and services
• Administer user accounts, devices, and access (e.g. onboarding/offboarding)
• Maintain accurate documentation and knowledge base articles
• Ensure excellent customer service and communication at all levels
• Support infrastructure availability across servers and networks

Technologies

• Active Directory
• Android
• Hardware
• Support
• Microsoft 365
• Network
• Nutanix
• Office 365
• VMware
• Windows
• iOS

More

We are a growing organization based in Bury St Edmunds, dedicated to investing in our technology and people. We offer our team members real scope for development and progression. As an IT Support Engineer, you will be part of a dynamic environment where you will handle technical support issues and play a crucial role in improving overall user experience.

last updated 17 week of 2026