Principal Consultant - ServiceNow Tech Lead

Salary: £78,000 - 91,000 per year

Requirements

• Relevant experience in ServiceNow Development
• Prior experience in leading client projects as a technical lead
• Certified System Administrator (CSA) plus one mainline Implementor certification (SPO/CSM/HRSD/ITSM/GRC etc.)
• Experience in Sourcing and Procurement operation (SPO) and Service mapping preferred
• One greenfield implementation of any ServiceNow module
• Strong hands-on experience in Java scripting, debugging, and deployment using update sets for new applications, enhancements, and version upgrades
• Hands-on experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal, etc.
• Experience in integration with third-party tools using REST, SOAP, scripted, and Flow/Integration Hub
• Good understanding of ServiceNow best practices in scripting and integration
• Experience in deploying code from lower instance to production
• Experience in cloning and upgrades
• Excellent communication skills for client-facing roles
• Good management, analytics, problem-solving, and interpersonal skills
• Self-motivated with a positive outlook and results-oriented mindset
• Knowledge of Azure DevOps/TFS/Jira/Rally is preferred

Responsibilities

• Act as the technical owner and manage a team of developers
• Assign tasks and provide technical guidance as needed
• Mentor and lead the development team
• Participate in requirement discovery with clients
• Design and develop solutions for the ServiceNow platform
• Carry out agile sprint-defined development tasks to support release cycles
• Execute development, unit testing, functional testing, and peer reviews of team member work
• Review design and code per sprint to ensure quality
• Create and customize complex workflows and custom workflow activities
• Coordinate with clients, architects, business analysts, and developers
• Translate business requirements into technical requirements and development tasks
• Contribute to and review user stories
• Build and maintain technical documentation
• Monitor health, usage, and overall compliance of ServiceNow and its applications
• Provide production support and resolve problems under pressure
• Assist in project estimation
• Participate in regular Knowledge Transfer sessions with ServiceNow Developers
• Stay current with new and updated capabilities of the ServiceNow platform
• Coordinate upgrades to production and sub-production instances
• Manage sub-production testing, evaluation, and regression remediation
• Participate in blueprinting workshops and contribute to documentation and effort estimation
• Support COE in continuous development of training paths for professional advancement
• Contribute to the ongoing definition of best development and solution practices
• Lead training workshops to share experiences across the practice

Technologies

• Azure
• DevOps
• Flow
• Support
• ITSM
• JIRA
• Java
• REST
• SOAP
• ServiceNow
• UX UI Design
• Cloud
• API

More

We are a dynamic company looking for a Principal Consultant ServiceNow Tech Lead to join our remote team for a 6-month contract. In this role, you will take on a leadership position managing a team of developers while engaging with clients to shape the future of our ServiceNow implementations. We value innovation and knowledge-sharing, offering continuous professional development opportunities. Join us and help drive projects that empower our clients success!

last updated 16 week of 2026