2nd Line IT Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• 3+ years experience in an IT support role, preferably second line
• Strong knowledge of Windows desktop and server environments
• Experience with Microsoft 365 administration and support
• Understanding of networking principles including DNS, DHCP, VPNs, and firewalls
• Excellent troubleshooting and customer service skills
• Experience with Azure AD, Intune, or cloud services is desirable
• Relevant certifications such as CompTIA, Microsoft, or ITIL are desirable
• Experience with hosted PBXs is desirable
• Full driving licence is desirable
• Experience with Apple Mac and macOS is desirable

Responsibilities

• Act as the key escalation point for first-line support
• Handle escalated tickets and provide remote and onsite technical support
• Troubleshoot hardware, software, and network issues
• Manage Active Directory, Microsoft 365, and Exchange environments
• Support server administration and virtualisation technologies including VMware and Hyper-V
• Monitor and maintain system performance and backups
• Document solutions and contribute to internal knowledge sharing
• Collaborate with senior engineers on IT projects and improvements

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Hyper-V
• Support
• ITIL
• macOS
• Microsoft 365
• Network
• VMware
• Windows
• Office 365

More

We are Veritas Workspace Solutions, a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We are looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team. We offer a competitive salary of £30,000 to £35,000 per annum depending on experience, ongoing training and certification support, opportunities for career growth, a friendly and inclusive company culture, and a modern, flexible working environment. This is a hybrid/on-site role.

last updated 29 week of 2026