2nd Line Support Engineer

Salary: £28,000 - 32,000 per year

Requirements

• Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards)
• Strong knowledge of Microsoft 365 environments
• Familiarity with networking equipment such as switches, routers, and firewalls
• Previous experience working within a busy IT support/helpdesk environment
• Ideally 2–3 years experience in IT support within a managed services setting
• Full UK driving licence and access to a vehicle
• Excellent communication and customer service skills
• Strong attention to detail with the ability to learn quickly
• A proactive mindset and enthusiasm for new technologies
• Ability to work effectively within a collaborative team

Responsibilities

• Handling and resolving service tickets through the internal helpdesk system
• Communicating with clients to understand and meet their IT needs
• Supporting, recommending, and implementing appropriate technology solutions
• Ensuring the smooth day-to-day running of client IT systems
• Delivering support via phone, remote tools, and occasional on-site visits
• Assisting with project delivery from initial scoping through to completion and aftercare

Technologies

• Cloud
• Support
• Microsoft 365
• Windows
• Office 365

More

We are a rapidly expanding IT consultancy and cloud services provider located in Hemel Hempstead, looking for a 2nd Line Support Engineer to join our dynamic team. We offer a positive working environment with regular social events, and we focus on employee development through tailored training and clear progression opportunities. This role is primarily office-based, with a chance for occasional travel to client sites. We value drive and passion for IT, and we are committed to helping our employees grow and succeed within a thriving organization.

last updated 26 week of 2026