Graduate IT Support Technician

Salary: £30,000 - 35,000 per year

Requirements

• We are looking for a junior 1st line IT Support Engineer with hands-on experience supporting desktops and physical hardware in an office environment.
• We need strong interpersonal skills with a patient, customer-service-driven approach for supporting non-technical staff face to face.
• We require basic familiarity with Windows 11 desktop systems, Microsoft 365 core applications, and basic PC hardware connections.
• We value excellent organizational skills and the ability to follow checklists and runbooks provided by our managed service provider.
• We need strong written communication skills to document technical issues clearly in our ticketing platform.
• We require flexibility to work across our Kings Langley headquarters, our London office, and construction sites as operationally needed.
• Previous experience in a 1st line support, desktop support, or similar IT support role is preferred.
• A professional, reliable, and proactive attitude is essential.

Responsibilities

• We provide on-site 1st line IT support across our Kings Langley headquarters, our London office, and construction sites as needed.
• We act as local smart hands to unbox, set up, and configure laptops, desktops, monitors, and docking stations.
• We carry out hardware asset checks, label devices with tracking tags, and help maintain local office inventories.
• We troubleshoot end-user issues such as printer connections, cable problems, meeting room audio-visual screens, phone setups, and other workstation issues.
• We support and guide staff face to face on the use of Microsoft 365, SharePoint, OneDrive, and Teams, following provided instructions and runbooks.
• We log clear and detailed incident information in the ticketing platform so issues can be escalated smoothly to our managed service provider.
• We issue prepared laptops to new starters, guide them through login steps, and support MFA setup under remote guidance.
• We operate within standard user access boundaries and escalate all infrastructure-level or admin-related requests to our external IT support provider.
• We report to the Kings Langley Office Manager.

Technologies

• Hardware
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365
• Active Directory
• Firewall
• Network
• Security

More

We are a company seeking a hands-on Junior 1st Line IT Support Engineer to provide critical on-site desktop and hardware support across our Kings Langley headquarters, our London office, and construction sites. This is a non-administrative role that acts as the key link between our offices and our external managed service provider, who handles remote tier-2 and tier-3 infrastructure support. You will work in person as part of a practical support function, helping staff with day-to-day IT issues, new starter onboarding, and basic system guidance. We offer a salary of £30,000 to £35,000 per year, along with free parking and on-site parking.

last updated 22 week of 2026