IT Support Engineer

Salary: £35,000 - 35,000 per year

Requirements

• Proven experience as an IT Support Engineer or in a similar onsite support role, with strong expertise in Windows environments and Microsoft technologies.
• In-depth knowledge of on-premises Active Directory domains, Microsoft 365, including Exchange Online, OneDrive, and SharePoint, and common networking principles.
• Excellent troubleshooting skills for hardware, including desktops, laptops, and peripherals, and software issues.
• Outstanding interpersonal and communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
• Self-motivated and able to work independently as the sole onsite representative, with a proactive approach to problem-solving.
• Relevant degrees or certifications are highly desirable.

Responsibilities

• Provide hands-on, in-person IT support to resolve hardware, software, and network issues promptly and effectively.
• Manage and troubleshoot Windows networks, including on-premises Active Directory domains.
• Support Microsoft 365 services such as email, OneDrive, SharePoint, and Teams, ensuring seamless integration and user adoption.
• Handle day-to-day user queries, from desktop and laptop setups and printer configurations to connectivity problems and software installations.
• Perform routine maintenance to prevent downtime and enhance system performance.
• Liaise directly with clients to understand their needs, explain technical solutions in simple terms, and build lasting professional relationships.
• Escalate complex issues to remote teams when necessary, while owning the onsite resolution process.
• Document support activities, track tickets, and contribute to knowledge bases for improved service delivery.

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• SharePoint
• Windows
• Office 365

More

We are an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high-quality, responsive service. Due to continued growth and expansion, we are seeking a dedicated and proactive IT Support Engineer to join our team, providing exceptional in-person technical support to our clients in Central London. Based directly at client offices, primarily in London Bridge or nearby areas, you will be the go-to expert for resolving day-to-day IT issues, ensuring smooth operations in dynamic Windows-based environments. As the sole onsite engineer for your assigned clients, you will play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently. This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem-solving on the spot, and excels at communicating with non-technical users. Hours are Monday to Friday, 9am to 5pm.

last updated 28 week of 2026