IT Operations Analyst

Salary: £31,400 - 42,500 per year

Requirements

• Experience in IT Support, Service Desk, or Desktop Support roles
• Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support
• Understanding of ITIL and working to SLAs
• Strong troubleshooting and customer service skills
• Desirable: ITIL certification
• Desirable: experience with virtualised environments
• Desirable: IT procurement experience

Responsibilities

• Provide onsite and remote Level 1 and 2 IT support, resolving incidents and service requests within SLA
• Log, update, and manage tickets in the IT Service Management system, escalating where needed
• Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
• Manage hardware and software lifecycle, including procurement, installation, configuration, and asset tracking
• Identify trends and contribute to service improvements and knowledge documentation
• Support IT projects and service transitions, and collaborate with global teams and vendors
• Deliver user training and promote IT policies and best practice
• Participate in an out-of-hours support rota

Technologies

• Active Directory
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• Windows
• Office 365
• Security

More

We are offering two IT Operations Analyst opportunities based in Southampton with a hybrid working pattern of 3 days onsite and 2 days remote. This is a varied, hands-on role within a structured IT environment, with competitive compensation and a strong benefits package that includes a health cash plan, 25 days holiday, a pension scheme, life assurance, extensive training, progression, and more. We are a growing team offering excellent career prospects, and we encourage applications from experienced IT support professionals who enjoy solving technical issues and delivering great customer service.

last updated 28 week of 2026