IT Support Technician

Salary: £26,500 - 49,500 per year

Requirements

• Comfortable using MS Office applications
• Able to analyse large datasets and identify key messages/trends for presentation
• Self-starter able to work with minimal supervision and independently
• Excellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and external
• Full UK Driving Licence
• Working knowledge of industry-standard support ticketing tools (eg Remedy) (Desirable)
• Knowledge and experience of ITIL Service Management processes (Desirable)
• Experience working in a support function or environment (Service Desk, Customer Experience) (Desirable)
• Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary (Desirable)
• Working knowledge of the joint supply chain and transportation of classified material (Desirable)
• Understanding of VMware vCenter administration (ideally 7.0 and later) (Desirable)
• Understanding of Dell server hardware and use of iDRAC (Desirable)
• Experience in administration of Microsoft Windows 2019/22, Active Directory (Desirable)

Responsibilities

• Ensure effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers as appropriate.
• Administer the Change Management process, ensuring all relevant documentation created, maintained and shared as required.
• Administer the movement of material around the UK and overseas as required.
• Operate and administer additional Service Management processes as required as the service matures.
• Engage with supply stakeholders to ensure delivery and receipt of all hardware and consumables.
• Manage assets through initial tagging and recording in both internal and external asset management registers.
• Coordinate issues/receipts from internal storage to the Technical team for embodiment activity.
• Update technical documentation as required.
• Support the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability.
• Monitor service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required.
• Update Maintenance Task Analysis with trend analysis on all hardware incidents.

Technologies

• Active Directory
• Hardware
• IaaS
• Support
• ITIL
• VMware
• Windows

More

We are seeking a junior support engineer to join our Navy Digital Hosting (Deployed) Delivery Team, located in Portsmouth, at either HMNB Portsmouth or Portsdown Technology Park. Our goal is to introduce a modern, flexible, and scalable Navy Hosting IaaS to support the Royal Navys digital solutions. We offer a dynamic work environment where you will play a crucial role in ensuring the successful deployment and ongoing support of our services. This position will primarily be onsite, with potential for remote work based on project demands.

last updated 15 week of 2026