Senior Service Designer

Salary: £104,000 - 117,600 per year

Requirements

• Proven experience as a Service Designer within government or public sector
• Strong knowledge of GDS principles and service standards
• Experience working on large-scale digital transformation programmes
• Excellent stakeholder management and communication skills
• Ability to work autonomously in a fully remote environment

Responsibilities

• Lead end-to-end service design across complex digital services
• Map and improve user journeys, ensuring services meet user needs
• Work collaboratively with multidisciplinary teams including product, research, and delivery
• Apply GDS standards, playbooks, and service assessments
• Facilitate workshops and stakeholder engagement sessions
• Produce service blueprints, artefacts, and design documentation

Technologies

• Support
• UX UI Design

More

We are currently looking for an experienced Senior Service Designer to join a high-profile government programme delivering digital transformation at scale. This is an exciting opportunity to work on complex, user-centred services within a fast-paced environment, applying GDS (Government Digital Service) standards and principles. We pride ourselves on our diverse and inclusive community, welcoming applications from individuals of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. This role is fully remote and is a contract position until November, with scope for extension.

last updated 19 week of 2026